City of Rensselaer Fire Department Storefront

Order Processing, Delivery & Policies

Quick reference for processing timelines, delivery options, and key store policies.

ORDER PROCESSING

Orders take 10–15 business days to process and produce before shipping or pickup.

DELIVERY

1. Pick Up at Wicked Smart Offices (Free)

  • You'll receive an email notification (to the address provided at checkout) when your order is ready.
  • Orders must be picked up within 6 months (180 days) of notification.
  • Orders not picked up within this time will be considered abandoned and donated to a charity of our choice. No refunds will be issued for abandoned orders.

2. USPS Delivery (Shipping Fees Apply)

  • The shipping method you choose applies after your order is produced.
  • Expedited shipping affects only delivery time, not production time.
  • For questions, please contact our office.

ORDERS

  • Express payment methods (PayPal, Apple Pay, etc.) will automatically select “Pick Up at Wicked Smart" as your delivery method.
  • All sales are final — items are custom-made per order.
  • We cannot accept returns or exchanges for decorated garments.
  • Orders canceled during production are subject to a restocking fee.

BACKORDER POLICY

  • Wicked Smart is not responsible for backordered items that miss the expected delivery date.
  • We will fulfill backorders as soon as items arrive for decoration.
  • Stock levels may change between the store opening and closing dates. We will keep you updated on any delays.

SIZING

Please use vendor size guides provided with all items.

QUESTIONS

thestation@wickedsmartapparel.com
518.459.2855

PRODUCTS